Your LG Display will be repaired or replaced in accordance with the terms of this warranty, at LGE’s option, if it proves to be defective in material or workmanship under normal use, during the warranty period (Warranty Period) listed below, effective from the date (Date of Purchase) of original consumer purchase of the unit. This warranty is good only to the original purchaser of the product and effective only when used in the United States, excluding U.S. Territories.
※ Please note the below is intended as a guide only, and T&Cs may vary depending on your model and product use.
|Product Name||Labor Warranty||Parts Warranty|
|Commercial/Hotel TV||2 Year||2 Year|
|Signage||3 Year||3 Year|
|Commercial Desktop Monitor Models Only||3 Year||3 Year|
|Product Name||Labor Warranty||Parts Warranty||Sealed System Warranty|
|LG PTAC||1 Year||5 Year||5 Year (Labor + Parts)|
|Product Name||Labor Warranty||Parts Warranty||Remarks|
|SAC||1 Year||9 Year||Maximum 10 year|
|Solar||10 ~ 12Year||13 ~ 15 Year||Maximum 25 year|
|ESS||7 Year||3 Year||Maximum 10 year|
LG Electronics recommends B2B customer and/or SI company to make a purchase of buffer stock to keep the business running normally minimizing downtime. The basic service process for B2B customer/SI company is as follows,
Prior to Call for Service, Please Check the Following Steps:
Please Have The Below Information Ready When Calling for Service:
CUSTOMER INTERACTIVE CENTER NUMBERS:
To obtain Customer Assistance, Product Information, or Dealer or Authorized Service Center location:
Please call 888-865-3026 (Hours of Operation: Mon-Fri 8am - 6pm, Central Time) for instructions on getting the defective unit repaired. For additional support, visit our website at: lg.com/us/support/business.
Email Address: [email protected]
TO CONTACT THE LGE CUSTOMER SERVICE CENTER BY MAIL:
LG Customer Interactive Center
P.O. Box 240007
201 James Record Road
Huntsville, Alabama 35824
ATTN: B2B Business Solution Team
It is the user’s responsibility to ensure that the product is used in accordance with the manufacturers guidelines detailed in the instruction manual, supplied with the product, failure to do so will invalidate the warranty.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST OR CORRUPTED PROGRAMMING OR DATA, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.
damage (including cosmetic damage), failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond our control. (Causes beyond our control include but are not limited to lightning strike, power surges, power outages, and water damage.)